Frequently Asked Questions
We’ve compiled a comprehensive list of answers to Frequently Asked Questions about our One Pound E-Liquid, Short Fill E-Liquid and more.
About One Pound Juice
I have never made an online purchase for E-Liquid before, how can I be sure One Pound Juice is reputable?
Since our inception in 2012, our goal has been to introduce vapers to the best e-liquid from around the world in their own homes, on the go, and at their own pace. We aim to provide all the education, guidance, and value you need to make purchasing e-liquid easy.
Learn a little bit about us and see what our customers are saying, and you will find that our approach and reputation have allowed us to become one of the largest online retailers of e-liquid today, now offering free shipping to the whole of Europe and shipping at a small cost all over the world.
Why should I choose One Pound Juice?
Unlike bricks and mortar vape shops, One Pound Juice is available 24 hours a day, seven days a week. We offer phone support, live chat, and e-mail with our helpful support team. Learn and shop the way you want, with no pressure.
Our unparalleled, exclusive e-liquid selection – we have over 100’s of e-liquid’s in stock and ready for same working day dispatch compared to a choice of a few from a high street vape store . We also offer low locked down prices on all of our products so you can ensure you are receiving great value for money.
Do you sell on eBay and Amazon?
Absolutely not. At One Pound Juice we have a strict policy to retail our goods through our website where we can ensure the best customer service and satisfaction. We are not affiliated with any marketplace sellers on eBay and Amazon.
How is my order packaged?
We ship in our One Pound Juice branded mailing bags that are secure and tamper proof. Our bags are distinctive and sure to give you that exciting feeling when you receive them.Find out about our delivery options here.
Can I track my order?
If you select a tracked shipping method at checkout you will receive a tracking number. On the day of shipment we’ll email you shipping confirmation that includes order tracking information. You’ll be kept informed of the transportation progress. You may also access shipping information by using the “Order Status” link in your account.
Who should I pay Duties and Taxes to?
For overseas destinations, your local customs office will contact you if you owe additional taxes and duties. For more information please see the import rules in your country.
Are discounts available?
Yes. You may stay informed on special offers and promotions by subscribing to the One Pound Juice e-mail list. Sign up in the footer below.
Why don't I see a discount on the e-liquid I want to purchase?
We at One Pound Juice are committed to offering high-quality e-liquid at the lowest prices available. In fact, we are so confident in our prices that we offer a price match program; if you find an advertised e-liquid of comparable volume, strength, and value, we will work to match the competitor’s price.
What is your return policy?
Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped, no questions asked. The customer is responsible for return shipping fees. To be eligible for return, items must be unused and in their original purchase condition.
We have extended Christmas returns, too. To ensure your recipients love their Christmas gifts, orders shipped between November 15 through December 15 may be returned through January 15. Our regular 30-day return policy resumes on December 15.
What cannot be returned within 30 days?
Any e-Liquid that has been opened and tested may not be returned. Coils and Pods that have been used may not be returned. Special orders are final sale and are not eligible for return.
Can I return an item that was given to me as a gift?
Yes, One Pound Juice is happy to exchange it for credit within 30 days of purchase. Place the gift in its original packaging with the receipt (if available) and ship it with a carrier of your choosing. Your return can be exchanged for an item of equal or greater value. You pay the difference if the new value is greater than the return value. You pay for shipping to you or choose a lower value item to cover the cost of shipping.
Am I required to use One Pound Juice's return shipping method?
No. You may choose any carrier you prefer, but we highly recommend that you insure the shipment – particularly on items valued at £20 or higher.
Do I pay the return shipping costs?
Yes. Shipping via Royal Mail in the original One Pound Juice packaging should not cost more than £3.30.
How should I package my return for shipping?
You can return your goods in the original mailing bag they came in, resealing it using packaging tape and ensuring all original shipping labels have been removed. Alternatively, you can repackage the goods in a padded envelope or a mailing box, please ensure care is given to ensure no goods are damaged in transit. Any damaged items received will not be eligible for a refund and will be destroyed for hygiene purposes.
How long will it take One Pound Juice to process my return?
On the average, about 4-5 business days from the time we received your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday). For returned items, please allow an additional 2-3 days before the outbound package is shipped.
I am expecting my returned item to be replaced. How long does it take to reach me?
Please allow two weeks for a return for exchange.
Will I be notified during the returns process?
Yes. Once your package arrives at One Pound Juice, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.
When should I expect to receive my returned funds?
For U.K. Customers, allow 3-5 business days from the time of the confirmation e-mail for the funds to reach your account, from there, processing time may vary depending on your credit card company’s funds transfer policy. For international credits, allow up to 7 additional days (M-F). PayPal refunds should reach your account immediately.
Can I do a fast track on my return?
Please use the fastest method to return your package to us.
Is there a particular period when E-Liquid is cheapest to buy?
Savvy customers buy their e-liquid when we have offers on our website. The good news is, we have special offers on our website on different ranges almost every single day of the year, so shop away. View our latest deals on e-liquid.
Why do nearly identical E-Liquids differ in price?
Whilst a lot of e-liquid’s seem like they are bottled with the same flavour profiles as a cheaper or more expensive alternative, each e-liquid is unique. Unique because of the source of the flavourings, the quality of VG/PG used, the manufacturing practices in the country of origination and also the manufacturing secrets of each individual e-liquid manufacturer.
Helpful hint: If you are interested in a low priced e-liquid that appears to use identical flavour profiles as a higher value alternative, add it to your basket because there is a high chance you’ll fall in love with it!
Why are the same e-liquid brands priced lower at One Pound Juice than everywhere else?
It’s true, the same e-liquid brands at One Pound Juice are more expensive on other websites and in stores.
How do we offer such low prices?
We’re constantly sourcing e-liquid brands to offer the best quality and largest range at the most competitive prices. In the industry, prices are based on a retailers’ buying power and market conditions at the time of sourcing. We price our e-liquids based on our cost, not the current market price. And regardless of how competitively a e-liquid brand is priced at One Pound Juice, we always pass the savings onto you.